The Small Print

Vintage Items

Please note as many of the pieces are genuine antiques and/or created from vintage and antique pieces they are not in brand new condition and may show signs of age, small flaws, discolouration and general weathering. We try to only source the best vintage pieces so you can expect a high level of quality, but please be aware that vintage materials aren't as good as new, and they can be fragile so need to be handled with care. All efforts have been taken to highlight any of the above in the photos.

Payment

We accept all major credit and debit cards through Paypal. You don't need a Paypal account to order. If you wish to pay by bank transfer, please contact us for further information. As we use a third party to process card payments, at no time do we have access to your card details. We do not store any personal details and will never pass e-mail addresses to any other company.

Orders will only be dispatched upon receipt of cleared payment.

Delivery Information

UK Deliveries - All items are sent through Royal Mail Recorded Delivery and will require a signature upon delivery. We aim to deliver orders within five working days unless previously notified, however, if your item is being made to order, we will advise you of the delivery time.

International Deliveries - Please contact us for further information and costs for international shipping.

Postage option can be selected upon completion of purchase. The cost of delivery is per order not per item.

Please ensure that correct delivery address details are provided at time of purchase. We cannot be held responsible for non-delivery of orders when incorrect details have been provided by the customer.

Costs are subject to change in accordance with Royal Mail price amendments

Packaging

All items are carefully wrapped in tissue paper, gift boxed and packaged securely. The cost of gift packaging is covered in the delivery cost.

Returns and Refunds

We do not offer refunds, unless the item is not as described. Please look at the photos and read the description carefully before purchasing. We try to list any flaws or signs of wear as accurately as we can.

In the unlikely instance an item is not as described or damaged in transit please contact us to let us know that you wish to return your item and then please return the item in as much of the original packaging as possible. We cannot accept responsibility for any returned items which are lost in transit on their way back to us and would highly recommend that you return the item by recorded or special delivery ensuring that it is insured for the full value. Upon receipt of the returned goods we will issue a refund. Any refunds issued will be for the full purchase price and original delivery costs. Please post to RETURNS Knot & Bloom, 110 Holly Road, Twickenham, Middx, TW1 4HF and please ensure that you include the return slip in your parcel.

All custom order sales are final.

Items Lost in Transit

You will receive an e-mail on the day of dispatch to confirm that your item/s has/have been posted. If your order does not arrive when expected, please allow an extra day or two for any delays in transit and also please check with your nearest Royal Mail depot as calling cards are NOT always left with attempted deliveries and your parcel may have been taken back to the depot for collection. If, after checking this, your order has not been located please contact us immediately and we will conduct an investigation and, where applicable, issue a refund.

Website Terms and Conditions

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with the delivery, copyright, privacy policy and cookie use terms govern my relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use this website.

The term 'Knot & Bloom' or 'Jo Pull' refers to the owner of the website. The term 'you' refers to the user or viewer of the website.

The content of the pages of this website is for your general information and use only and is subject to change without notice.

All trade marks reproduced in this website which are not the property of, or licensed to the operator are acknowledged on the website and used in accordance with relevant terms of use.

Please be aware that colour accuracy cannot be guaranteed due to different computer monitor configuration. All items are photographed to portray colour as realistically and accurately as possible however devices can display colour variences. If you need any exact colour specification please contact us.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

The use of this website is subject to the following terms of use:

Copyright

All images on this website are the property of Jo Pull and Knot & Bloom and cannot be reproduced with written permission. You are welcome to attach images of our items to Pinterest as long as you acknowledge that you've used one of our pictures and referenced it accordingly. Please contact us if you would like to use any of the images on this website for any other purpose.

Privacy and Cookies

Cookies are tiny text files stored on your computer when you visit certain web pages for a number of reasons, such as to enable shopping baskets to work correctly or to allow advertising to become more targeted and personalised.

We are providing you this information to comply with recent legislation, (The EU Cookies Law, which came into force in the UK on May 26th 2012), and to make sure you are clear about your privacy when using this website.

This website uses the following type of Cookies:

Performance Cookies - This website sets performance cookies through the use of Google Analytics. These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies donâ€ââ€Å¾¢t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

Google Analytics generates statistical and other information relating to the use of this website. Google will store this information. Google's privacy policy is available at http://www.google.com/policies/privacy.

Please note, Cookies do not harm your computer. We do not store any personally identifiable information in any Cookies that are created and as we use the payment partner PayPal, we never see any credit card details, just your address so we can post your items to you. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with me.

Links to other websites

This website may contain links to other websites of interest. However, once you have used these links to leave this site, you should be aware that we do not have any control over the other websites nor have any responsibility for the content of the linked website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites.